FAQs

To easily to read the faqs, we need to claim that all packages will be sent out as soon as possible after your payment, and we guarantee the Worldwide Delivery. Please do not make any disputes before contact us. All orders will be sent out as soon as possible by trade line business process. If you have not received tracking number, it do not meant that your package had not sent out. Please feel free to contact us about the products and your package tracking number.

Online Store Note:
(A). If you have not received the email, please check your Junk-box in your Email or contact us again.
(B). Regarding the Credit Card Payments, whether payment success or failure, you will receive the payment email. So the payment will be subject to whether received the Bank deductions information, you can also check your account after payment.
(C). When you make a purchase, if there shows Error when you try to pay, please read our faq below and try to checkout again. It is easy to copy the order to shopping cart from your account. Thank you.
(D). It is secure to place an order from us, please feel free to contact us if you have any questions or need assistance.

Q: My credit card was Failure or Declined, now what?
A: There are various reasons for a Failure or Declined credit card transaction.
1. Your information is wrong or the billing address on our site was different with your card billing address.
2. Insufficient Balance or Card Limit! Please check your Balance or Card Limit and checkout again.
3. Your bank rejected it as it is international transaction, please contact card-issuing bank to allow the transaction.
If your credit card is still not being accepted here are some suggestions:
-Check your card information: credit card name, card number, expiration day, CVC2/CVV2 then checkout again.
-Check your card Balance and card limit then checkout again.
-contact your issue bank to allow the transaction if your card information is right then checkout again.
- Wait 1 day and then try again
- Try a different credit card

Q: When will I receive my items after I place an order?
A: There are two key factors that will decide when you will receive your items.
1) Shipping Method: Delivery time varies with shipping method. For example: DHL, UPS and Fedex takes 5-7 days while EMS takes 5-10 days usually.
Time in transit varies depending on where you're located and where your package is coming from.
2)Item Processing Time: There are different processing times for different items. Average processing time is 1 to 3 working days; however, this varies with according to the item's stock status.

Q: Do you ship the item to my country?
A: Yes, we shipping all over the world.

Q: May i have a discount code?
A: Yes, discount code is:
1) Save up 5% For new Customers - Discount Coupon: Xmas

Q: How can I tell if my items have been shipped or not?
A: When items shipped out, the order will be filled into folder "Shipped" in your account. You can either click the order number or click "View Detail" to find the tracking number and tracking site on the tab "Tracking Number".
If you have not got your package tracking number, please do not hesitate to contact our sales representative to get your package tracking number, we will send you the tracking number and tracking site.
Because sometimes the email goes to the The Spam/Junk Folder or rejected by SPAM filter, you can contact us by your email directly to Avoid Mail Spam Filters.

Q: What could cause an invalid tracking number?
A: Invalid tracking numbers could be due to:
1) The shipping company hasn't updated the recent delivery information to their website.
2) The tracking number was not correct, please contact us to get a right tracking number.
3) The parcel has been delivered a long time ago. Some shipping companies will remove the tracking number history.

Q:I have a problem to track my package, can you help me?
A: 1). The tracking site updated the status, but it does not seem to be moving. It meant that your package is still on the way to you, the post office is dispatching your package. There may be several days between scans if the shipment is going cross-country or moving between countries.
2). If your order tracking number shows no found(No tracking information for the shipment, or overdue tracking), we sent the package to the mail office agent, it take few days to come up the status. But if it can not update the status after 7 days, please feel free to contact our service representative to get a new tracking number. Because the post office may replace it to a new tracking number, or other problems, such as delay, package lost, our sales representative will help you to solve it.

Q: Are your items Authentic?
A: All products are high quality replicas with signature logos. If you find any quality problem, when you receive the items, you can just send the items back to us, we will offer you a full refund or exchange, more information please visit shipping & return page. Our company specializes in selling the brand products worldwide, you can contact us if you need other products, thanks a lot.

Q: How do I contact online service after payment was made?
A: You can contact us via email. All inquiries are answered within 24 Hours usually. If you have not heard from us, please check your Junk/Spam e-Mail.

Q: Is it secure to use my credit card on your site?
A: It is no doubt that it is safe to shop on our website. We know you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly.

Q: What kind of my information did you get and why?
A: The information includes: - your full name, your address, your phone number, and your e-mail address. We collect all the information about you for shipping purpose only, including three main reasons:
I) To process your order till you receive the package.
II) To make available the products and services you want.
III) To provide you with the most efficient and effective service possible.

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